USA
Our products are backed by a 30-day, 100% satisfaction money-back guarantee.
We will cover the cost of return shipping but any shipping costs paid for the original order are not eligible to be refunded.
Refunds will be credited to the original purchase card after we have received and inspected the returned product. Refunds take approximately 8 days to process and reach your account.
If you would like to exchange your order, please return your order and place a new order for your preferred items.
Email support@stickmobility.com to begin your return process.
All digital content sales are final and are not eligible for a refund.
For orders not placed with us at Stickmobility.com please contact the seller directly.
INTERNATIONAL
Orders placed with us at Stickmobility.com and shipped outside of the USA are eligible to be returned under our 30-day, 100% satisfaction money-back guarantee, minus shipping costs paid for the original order. Customers are responsible for return shipping costs.For orders placed with our International Partners or at other stores, please contact them directly for returns and exchanges.
EXCLUSIONS
Sticks that have been modified in any way are not eligible for exchange or return. Sticks that have been damaged or due to misuse and neglect are not eligible for exchange or return. Please refer to our Stick Care Guidelines below for proper usage and storage instructions.
For products not ordered directly from StickMobility.com please contact the seller for their policy.
RETURN PACKAGING
We recommend keeping the box your order is shipped in until you are confident that you will be keeping your sticks. If you no longer have the box it was shipped in and are having difficulty finding a 6 or 7-foot box, we recommend trying to find two 3 or 4-foot long boxes that can be combined to make a longer box.